PixieBrix Docs
CommunityTemplates
  • Welcome to PixieBrix!
  • Quick Start
    • Productivity Enthusiasts
    • Mod Developer
    • Team Member
    • Enterprise Admin
  • Activating Mods
    • Linking Your PixieBrix Account
    • Using the Marketplace
      • Finding Mods
      • Activating From the Marketplace
    • Activating Your Assigned Mods
    • Updating Mods
    • Troubleshooting
  • Developing Mods
    • Building Your First Mod
    • Developer Concepts
      • Types of Mods
        • Context Menu Item
        • Button
          • Troubleshooting Buttons
        • Sidebar Panel
        • Trigger
          • Working with Custom Events
        • Quick Bar Action
        • AI Copilot
        • What Are URL Match Patterns?
      • Text Template Guide
        • Basic Text Templates
        • Transforming Data with Filters
        • Writing Conditional Statements
        • Template Examples
      • Using Bricks
        • Brick Input Data Types
        • Bricks for Scraping Data
          • Retrieving Attributes from Elements
        • Bricks for Interacting with the DOM
        • Bricks for AI
          • Passing Custom Data to an LLM
      • Data Context
        • Types of Variables
        • Using Mod Variables
        • Using Page State (Advanced)
        • Referencing Variables
      • User Input
        • Show a Modal or Sidebar Form
        • Prompt for Input
      • Working With APIs
        • API Providers
        • Encoding URL Parts
        • Selecting and Transforming API Results
      • Working with Markdown
      • Control Flow
        • Conditional Field on Bricks
        • Control Flow Bricks
          • When to Use Control Flow Bricks
          • Control Flow Brick Output
          • Raising Exceptions/Errors
          • FAQs
      • Transforming Data
        • Using JQ in PixieBrix
        • Using JavaScript in PixieBrix
      • Building Interfaces
        • Understanding the Preview Panel
        • Styling Elements
        • Adding Advanced Elements
        • Custom Themes/CSS
      • Mod Product Telemetry
      • Advanced: Brick Runtime
    • Customizing Existing Mods
    • Sharing Mods
      • Packaging a Mod
      • Exposing Activation-Time Mod Options
      • Sharing a Mod With Your Team
      • Updating Published Mods
    • Troubleshooting
    • Mod Development Best Practices
    • Advanced: Workshop
  • Platform Overview
    • Page Editor
      • Open the Page Editor
      • Page Editor Components
        • Mod Listing Panel
        • Brick Actions Panel
        • Brick Configuration Panel
        • Data Panel
    • Admin Console
      • Campaigns
    • Extension Console
  • Managing Teams
    • Creating a Team
    • Inviting Members
    • Access Control
      • Roles
      • Groups
    • Managing Team Integrations
    • Assigning Mods
    • Billing
    • Advanced: Isolating Development, Test, and Production Environments
  • Deploying Mods
    • Deployment Keys
  • Integrations
    • Configuring Integrations
    • Integration Scenarios
    • Embed Web Apps via IFrames
    • Integrate with Desktop Apps via Custom URL Schemes
    • Airtable
    • Atlassian
    • Automation Anywhere
      • Configure Automation Anywhere Integration in PixieBrix
      • Embedding the Automation Co-Pilot
      • Running AA Bots via Control Room
      • Creating AARI Requests
      • Enhancing AARI Table Fields
      • Enhancing AARI Forms
      • AARI Extensions Enterprise IT Setup Guide
        • Point PixieBrix Extension to Staging AuthConfig App
      • Create a Control Room Certificate on Windows
    • Google Drive
      • Creating Google Drive Integration
      • Google Drive Bricks
      • Migrating from Google Sheet to Google Drive Integration
      • Reactivating Your Google Sheet Mods
      • Troubleshooting Google Integration Errors
      • Sheety: Sharing Google Sheets without Google Workspace
      • [LEGACY] Configure Google Sheets Integration
      • [LEGACY] Adding a Google Sheet to Mod Input
    • Guru
    • Hunter.io
    • HTTP Basic Authentication
    • Microsoft
      • Connect to Custom Azure Applications/APIs
      • Add a Power BI chart to the Sidebar
      • Microsoft Power Automate
      • Microsoft Office
        • Microsoft OneDrive / Files
        • Microsoft Excel
        • Microsoft Sharepoint
        • Microsoft Teams
        • FAQs & Troubleshooting
    • Notion
      • Public (OAuth2)
      • Internal (API Token)
    • OAuth2 Client Credentials
    • Ollama
    • OpenAI/ChatGPT
    • Pipedrive
    • Retool
      • Embed a Retool App
      • Trigger Retool Workflows
    • Robocorp Control Room Integration
    • Salesforce
    • SerpAPI
    • ServiceNow
    • Slack
    • Streamlit
    • Trello
      • Configure Trello integration
      • Find board and list IDs in Trello
    • UiPath
      • Running unattended bots via UiPath Cloud Orchestrator
      • Embed a UiPath App
      • Running local bots via UiPath Assistant
    • Val Town
    • Zapier
    • Zendesk
    • Advanced: Custom Integrations
  • Storing Data with Team Databases
  • Enterprise IT Setup
    • Authentication
      • Enabling Login with Microsoft
      • Enabling Login with Google
      • Setting Up SAML/SSO
    • Browser Extension Installation and Configuration
      • Browser Extension Installation Policy
        • Google Workspace Policy
        • Windows Group Policy/ADMX
        • Windows Registry
        • Citrix Profile Configuration
        • Advanced: Create a Windows Installer EXE
      • Browser Extension Configuration Policy
        • Extension Authentication Configuration
        • Microsoft Edge Mini Menu Configuration
        • Microphone and Audio Capture Configuration
        • Extension Logo Configuration
        • Managed Storage Schema
      • Browser Extension Security
    • Network/Email Firewall Configuration
    • Custom Branding and Themes
    • Security and Compliance
    • Performance
    • Version Control and Backups
    • Web Application Platform Configuration
    • Enterprise Troubleshooting
  • Developer API
    • Service Accounts
    • Making an API Request
    • Team Management APIs
    • Package Management APIs
    • Deployment APIs
    • Database APIs
    • Health Check APIs
    • OpenAPI Specification
    • Deprecated Resources
  • How To
    • Installing the PixieBrix Chrome Browser Extension
    • Changing the Quick Bar Shortcut
    • Pinning the Chrome Extension
    • Updating the Browser Extension
    • Installing a PixieBrix Pre-Release Build
    • Editing Pages with iFrames
    • Adding bricks to mods
    • Opening the PixieBrix Sidebar
    • Troubleshooting
      • Troubleshooting Bad API Requests
      • Troubleshooting Network Errors
      • Troubleshooting IndexedDB Errors
      • Troubleshooting Browser Extension Performance and Crashes
      • Troubleshooting extension corruption errors
  • Release Notes
    • 🏗️Release 2.3.1
    • ✅Release 2.3.0
    • 📜Release Notes Archive
      • ✅Release 2.2.10
      • ✅Release 2.2.9
      • ✅Release 2.2.8
      • ✅Release 2.2.7
      • ✅Release 2.2.6
      • ✅Release 2.2.5
      • ✅Release 2.2.4
      • ✅Release 2.2.3
      • ✅Release 2.2.2
      • ✅Release 2.2.1
      • ✅Release 2.2.0
      • ✅Release 2.1.7
      • ❌Release 2.1.6
      • ✅Release 2.1.5
      • ✅Release 2.1.4 (Hotfix)
      • ✅Release 2.1.3
      • ✅Release 2.1.2
      • ✅Release 2.1.1
      • ✅Release 2.1.0
      • ✅Release 2.0.7
      • ✅Release 2.0.6
      • ✅Release 2.0.5
      • ✅Release 2.0.4
      • ✅Release 2.0.3
      • ✅Release 2.0.2
      • ✅Release 2.0.1 (Hotfix)
      • ✅Release 2.0.0
      • PixieBrix Browser Extension 2.0.0 Migration Guide
      • ✅Release 1.8.14
      • ✅Release 1.8.13
      • ✅Release 1.8.12
      • ✅Release 1.8.11
      • ✅Release 1.8.10
      • ✅Release 1.8.9
      • ✅Release 1.8.8
      • ✅Release 1.8.7
      • ✅Release 1.8.6
      • ✅Release 1.8.5
      • ✅Release 1.8.4
      • ✅Release 1.8.3
      • ✅Release 1.8.2
      • ✅Release 1.8.1
      • ✅Release 1.8.0
      • ✅Release 1.7.41
      • ✅Release 1.7.40
      • ✅Release 1.7.39
      • ✅Release 1.7.38
      • 🚫Release 1.7.37
      • ✅Release 1.7.36
      • ✅Release 1.7.35
      • ✅Release 1.7.34
      • ✅Release 1.7.33
      • ✅Release 1.7.32
      • 🚫Release 1.7.31
      • ✅Release 1.7.30
      • ✅Release 1.7.29
      • ✅Release 1.7.28
      • ✅Release 1.7.27
      • ✅Release 1.7.26
      • ✅Release 1.7.25
      • ✅Release 1.7.24
      • ✅Release 1.7.23
      • ✅Release 1.7.22
      • ✅Release 1.7.21
      • ✅Release 1.7.20
      • ✅Release 1.7.19
      • ✅Release 1.7.18
      • ✅Release 1.7.17
      • ✅Release 1.7.16
      • ✅Release 1.7.15
      • ✅Release 1.7.14
      • ✅Release 1.7.13
      • ✅Release 1.7.12
      • ✅Release 1.7.11
      • ✅Release 1.7.10
      • ✅Release 1.7.9
      • ✅Release 1.7.8
      • ✅Release 1.7.7
      • ✅Release 1.7.6
      • 🚫Release 1.7.5
      • ✅Release 1.7.4
      • ✅Release 1.7.3
      • ✅Release 1.7.2
      • ✅Release 1.7.1
      • ✅Release 1.7.0
      • ✅Release 1.6.4
      • ✅Release 1.6.3
      • ✅Release 1.6.2
      • ✅Release 1.6.1
      • ✅Release 1.6.0
      • ✅Release 1.5.11
      • ✅Release 1.5.10
      • ✅Release 1.5.9
      • ✅Release 1.5.8
      • ✅Release 1.5.7
      • ✅Release 1.5.6
      • ✅Release 1.5.5
      • ✅Release 1.5.4
      • ✅Release 1.5.3
      • ✅Release 1.5.2
      • ✅Release 1.5.1
      • ✅Release 1.5.0
      • ✅Release 1.4.12
      • ✅Release 1.4.11
      • ✅Release 1.4.10
      • ✅Release 1.4.9
      • ✅Release 1.4.8
      • ✅Release 1.4.7
      • ✅Release 1.4.6
      • 🚫Release 1.4.5
      • ✅Release 1.4.4
      • 🚫Release 1.4.3
      • 🚫Release 1.4.2
      • ✅Release 1.4.1
      • ✅Release 1.4.0
      • 🚫Release 1.3.2
      • ✅Release 1.3.1
      • ✅Release 1.3.0
      • ✅Release 1.2.11
      • ✅Release 1.2.10
      • ✅Release 1.2.9
      • ✅Release 1.2.8
      • ✅Release 1.2.7
      • ✅Release 1.2.5
      • ✅Release 1.2.4
      • ✅Release 1.2.3
      • ✅Release 1.2.2
      • ✅Release 1.2.1
      • ✅Release 1.2.0
      • ✅Release 1.1.12
      • ✅Release 1.1.11
      • ✅Release 1.1.10
      • ✅Release 1.1.9
      • ✅Release 1.1.8
      • ✅Release: 1.1.7
      • ✅Release: 1.1.6
      • ✅Release: 1.1.5
      • ✅Release: 1.1.4
      • ✅Release: 1.1.3
      • ✅Release: 1.1.2
      • ✅Release: 1.1.1
      • ✅Release: 1.1.0
      • ✅Release: 1.0.3
      • ✅Release: 1.0.2
      • ✅Release: 1.0.1
      • ✅Release: 1.0.0
      • ✅Release: 0.2.2
      • ✅Release: 0.2.1
  • Tutorials
    • Developer Tutorials
      • Beginner
        • Search Yelp Reviews from OpenTable
        • Right-click Currency Conversion
        • Web Highlighter Tutorial
        • Trello Status Sidebar
        • Right-click Google Scholar Search
        • Google Dorking
        • Tweet a Link
        • Ask AI To Generate a LinkedIn Connection Request
        • How to Customize the AI Rate and Fix Mod
        • Right-click Translate Language
        • Basic Translation Tutorial
        • AI Bot Sidebar
        • Search and Highlight Words on a Page
      • Intermediate
        • Create a status nudge button in Github
Powered by GitBook
On this page
  • What are Network Errors?
  • Identifying/Fixing Network Errors
  • You have no Network Connection
  • The requested URL does not exist
  • The server took too long to respond (the request timed out)
  • The requested URL is only available via Enterprise VPN
  • The browser blocked the request because the HTTPS certificate on the server is invalid/untrusted
  • An Enterprise Firewall blocked the request
  • Uncommon: another browser extension (e.g., Adblocker) blocked the request
  • Uncommon: your Enterprise Chrome IT disallows requests to the host via runtime_blocked_hosts
  • Uncommon: Chrome does not detect an Internet Connection but your Internet is working
  • Viewing the Chrome Network Error Log for Details
  • Google Chrome Connection Error Messages
  • Additional Troubleshooting Tips
  • Verify the request works in Postman or another API Client

Was this helpful?

  1. How To
  2. Troubleshooting

Troubleshooting Network Errors

PreviousTroubleshooting Bad API RequestsNextTroubleshooting IndexedDB Errors

Last updated 1 year ago

Was this helpful?

What are Network Errors?

Network Errors are errors that occur when transmitting your request from Google Chrome to the target server.

Because network errors occur between Google Chrome and the remote server, the specific error is not made available to PixieBrix.

The error message PixieBrix displays if a network request from a mod could not be completed.

📚 Receiving a Bad Request Error? See Troubleshooting Bad API Requests

Identifying/Fixing Network Errors

If you are familiar with the Chrome Developer tools, skip to the “Viewing the Chrome Network Error Log for Details” Section to more efficiently debug network errors.

Network Errors have numerous possible root causes, each with its own solution. This section catalogs the error causes we’ve seen, and how to diagnose/solve them.

You have no Network Connection

Verify that your computer is connected to the network and that your connection is stable.

The requested URL does not exist

Double-check the URL PixieBrix used to make the request.

In Page Editor’s Data Panel > Output Pane, scroll to the Request Configuration and confirm the URL:

Viewing the URL from the Network Error in the Page Editor’s Data Panel > Output Pane

Verify for the requested URL that:

  • The requested URL is correct

  • The requested URL exists

  • The host is reachable from your browser

The server took too long to respond (the request timed out)

Try the request again. If additional requests still fail, verify that the server is:

  • Not overloaded, and

  • Responding to other requests (e.g., try a different API endpoint)

The requested URL is only available via Enterprise VPN

If you use an enterprise VPN, ensure that your VPN is connected before making the request.

When switching a VPN on/off, Chrome may continue to use the stale connection information for a period of time.

You can force Chrome to re-fetch the server information by:

The browser blocked the request because the HTTPS certificate on the server is invalid/untrusted

Try visiting the host in Chrome’s URL toolbar.

In Google Chrome, when you visit a URL with an untrusted HTTPS certificate (e.g., self-signed), Chrome will display a warning:

For websites, you can bypass the certificate warning by clicking “Advanced” and “Proceed…”. However, clicking “Proceed” does not enable API requests from Browser Extensions to the URL.

In order to enable PixieBrix to call hosts with untrusted certificated, you must instruct Chrome to trust the certificate.

Requests to an Automation Anywhere Control Room

If the certificate's SAN (Subject Alternative Name) doesn't match your Control Room's domain name, you must create a new certificate with the correct SAN before trusting it.

  • Create a Control Room Certificate on Windows

An Enterprise Firewall blocked the request

If you use an enterprise firewall (e.g., ZScalar), contact your Enterprise IT department to ensure that requests to the server are allowed.

Uncommon: another browser extension (e.g., Adblocker) blocked the request

Verify your Adblocker and other extensions are configured not to block requests to the target URL. To do so, you could temporarily disable your Adblocker and/or other privacy extensions.

Uncommon: your Enterprise Chrome IT disallows requests to the host via runtime_blocked_hosts

Contact your Enterprise IT department to have them enable network calls from PixieBrix to the requested host.

Uncommon: Chrome does not detect an Internet Connection but your Internet is working

If you see notifications about PixieBrix being disconnected from the internet AND no responses API calls getting through (but you have working internet), please close and restart your Chrome browser.

Viewing the Chrome Network Error Log for Details

To find the cause of the Network Error, open the browser’s developer tools for the background page:

  1. Visit chrome://extensions/ in your Chrome browser

  2. Retry the Request in the Page Editor

  3. Click on the failed request in the Network Request Table, and find the entry for the failed request:

    The DevTools Network Pane showing ERR_NAME_NOT_RESOLVED for a bad URL

  4. See the status code in the Status column, and lookup information on how to solve the error. See the “Google Chrome Connection Error Messages” Section below

  5. Click on the request to verify the request details. Click “Headers” to verify the provided headers and “Payload” to verify the provided payload

    Viewing Header and Payload details for a failed request

Google Chrome Connection Error Messages

Additional Troubleshooting Tips

Verify the request works in Postman or another API Client

If the request works in the API client but does not work in PixieBrix, generally one of the following situations is occurring:

  • The URL or headers are configured differently. See the “Viewing the Chrome Network Error Log for Details” Section on how to verify the exact headers that the Chrome Browser is sending

    • Try the steps in “The browser blocked the request because the HTTPS certificate on the server is invalid/untrusted” Section above.

    • View the Chrome Network Error log to see if a NET::ERR_CERT_* network error is being generated when running the request in PixieBrix.

Visit the URL’s origin/host, and , or:

Watch:

For more information on configuring firewalls, see:

For security, PixieBrix makes all requests to 3rd party API servers from the extension’s .

Enable Developer mode, if not already enabled

Click the “background page” link on the PixieBrix entry

View the Network Tab. The Network request table will be blank — Chrome only logs networks request after the Network tab has been opened

See Chrome’s Fix connection errors documentation for fixing specific error messages:

Download a free API client such as , and verify the request works from that client.

The HTTPS certificate is self-signed/not trusted. Postman has than Google Chrome.

hard-refresh the browser tab
Flush the DNS cache
Trusting a Self-Signed Certificate on Windows
Network/Email Firewall Configuration
background page
https://support.google.com/chrome/answer/6098869?hl=en
Postman
different controls for trusting certificates