# Troubleshooting

Having issues with activating your mods? Try these questions. If it doesn't help, feel free to reach out via live chat or [send an email to support](mailto:support@pixiebrix.com).

### You cannot find the PixieBrix extension using Google or the Chrome Web Store

Contact your PixieBrix admin for which installation instructions to follow. You may need to follow instructions for \
[installing-the-pixiebrix-chrome-browser-extension](https://docs.pixiebrix.com/how-to/installing-the-pixiebrix-chrome-browser-extension "mention") or 

[linking-your-pixiebrix-account](https://docs.pixiebrix.com/activating-mods/linking-your-pixiebrix-account "mention") if your company already installed it.

### You do not see the “New Team Bricks are ready to activate” banner

* Verify that you connected the correct email address by looking at the upper right corner
* If the correct email address is not showing,  go to [https://app.pixiebrix.com](https://app.pixiebrix.com/), click the email address in the upper right, and click “Logout".

  <figure><img src="https://images.spr.so/cdn-cgi/imagedelivery/j42No7y-dcokJuNgXeA0ig/3a6a92ea-d1fe-49f9-a26a-b32efdf80737/Untitled/w=640,quality=80" alt="" width="375"><figcaption></figcaption></figure>

### The mods don't appear or seem to be work even after you've activated them

* Refresh the page and see if that fixes the problem
* Open the PixieBrix browser extension. From [https://app.pixiebrix.com](https://app.pixiebrix.com/) you can open it by clicking “Open Browser Extension”<br>

  <figure><img src="https://images.spr.so/cdn-cgi/imagedelivery/j42No7y-dcokJuNgXeA0ig/42443b20-2b0e-481b-9543-1d2c4f616361/Untitled/w=750,quality=80" alt="" width="375"><figcaption></figcaption></figure>
* Verify the brick is listed on the Active Bricks page and has the status "✓ Managed". For example:<br>

  <figure><img src="https://images.spr.so/cdn-cgi/imagedelivery/j42No7y-dcokJuNgXeA0ig/2da16d4d-6ec4-49ee-84a3-664f86affb92/Untitled/w=1080,quality=80" alt=""><figcaption></figcaption></figure>
* Perform one of the following actions to resolve the issue:
  * If the brick is not listed: contact your PixieBrix admin to ensure you've been granted access to the brick
  * If the status shows a "Grant Permissions" button, click the "Grant Permissions" button and accept the permissions in the Chrome Permissions prompt
  * If the status is "✓ Managed", click "Uninstall" and activate it again following the instructions in [activating-your-assigned-mods](https://docs.pixiebrix.com/activating-mods/activating-your-assigned-mods "mention")

### How to reload the extension

To reload the extension:

* Open the PixieBrix browser extension. From [https://app.pixiebrix.com](https://app.pixiebrix.com/) click “Open Browser Extension"
* Click the Settings item in the sidebar<br>

  <figure><img src="https://images.spr.so/cdn-cgi/imagedelivery/j42No7y-dcokJuNgXeA0ig/33773ba1-a201-44e4-a99e-de10434321e5/Untitled/w=640,quality=80" alt="" width="375"><figcaption></figcaption></figure>
* Scroll to the bottom of the page and click the "Reload Extension" button<br>

  <figure><img src="https://images.spr.so/cdn-cgi/imagedelivery/j42No7y-dcokJuNgXeA0ig/9c18ec70-041b-473d-a87c-8b8955b3fcdc/Untitled/w=640,quality=80" alt="" width="375"><figcaption></figcaption></figure>