> For the complete documentation index, see [llms.txt](https://docs.pixiebrix.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.pixiebrix.com/activating-mods/troubleshooting.md).
# Troubleshooting
Troubleshooting Mod Activation
Having issues with activating your mods? Try these questions. If it doesn't help, feel free to reach out via live chat or [send an email to support](mailto:support@pixiebrix.com).
### You cannot find the PixieBrix extension using Google or the Chrome Web Store
Contact your PixieBrix admin for which installation instructions to follow. You may need to follow instructions for\
[Installing the PixieBrix Chrome Browser Extension](/how-to/installing-the-pixiebrix-chrome-browser-extension.md) or
[Linking Your PixieBrix Account](/activating-mods/linking-your-pixiebrix-account.md) if your company already installed it.
### You do not see the “Team deployments are ready to activate” banner
* Verify that you connected the correct email address by looking at the upper right corner
* If the correct email address is not showing, go to [https://app.pixiebrix.com](https://app.pixiebrix.com/), click the email address in the upper right, and click “Logout".
### The mods don't appear or seem to be work even after you've activated them
* Refresh the page and see if that fixes the problem
* Open the PixieBrix browser extension. From [https://app.pixiebrix.com](https://app.pixiebrix.com/) you can open it by clicking “Open Browser Extension”
* Verify the brick is listed on the Active Bricks page and has the status "Active"
* Perform one of the following actions to resolve the issue:
* If the brick is not listed: contact your PixieBrix admin to ensure you've been granted access to the brick
* If the status shows a "Grant Permissions" button, click the "Grant Permissions" button and accept the permissions in the Chrome Permissions prompt
* If the status is "Active", click "Uninstall" and activate it again following the instructions in [Activating Your Assigned Mods](/activating-mods/activating-your-assigned-mods.md)
### How to reload the extension
To reload the extension:
* Open the PixieBrix browser extension. From [https://app.pixiebrix.com](https://app.pixiebrix.com/) click “Open Browser Extension"
* Click the Settings item in the sidebar\\
* Scroll to the bottom of the page and click the "Reload Extension" button
---
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