Troubleshooting

You cannot find the PixieBrix extension using Google or the Chrome Web Store

You do not see the “New Team Bricks are ready to activate” banner

  • Verify that you connected the correct email address by looking at the upper right corner
  • If the correct email address is not showing, click visit https://app.pixiebrix.com, click the email address in the upper right, and click “Logout”.
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    Then sign in using the correct account

  • If the email address is correct, contact your PixieBrix admin to ensure your account is a member of the correct group

The bricks don't appear or seem to be work even after you've activated them

  • Refresh the page and see if that fixes the problem
  • Open the PixieBrix browser extension. From https://app.pixiebrix.com you can open it by clicking “Open Browser Extension”
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  • Verify the brick is listed on the Active Bricks page and has the status "✓ Managed". For example:
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  • Peform one of the following actions to resolve the issue:
    • If the brick is not listed: contact your PixieBrix admin to ensure you've been granted access to the brick
    • If the status shows a "Grant Permissions" button, click the "Grant Permissions" button and accept the permissions in the Chrome Permissions prompt
    • If the status is "✓ Managed", click "Uninstall" and activate it again following the instructions in
      🧱
      Activating Your Personal "Bricks"

Updating the extension from the Chrome Web Store

Chrome automatically checks the Chrome Web Store for updates to the PixieBrix extension each day. However, to avoid losing any of you work, you will need to tell Chrome to update the extension in one of 3 ways:

Option 1. Restart Chrome

When you restart Chrome, it will apply any available updates to the installed extensions

Option 2. Apply Detected Update

  • Open the PixieBrix browser extension. From https://app.pixiebrix.com click “Open Browser Extension"
  • If Chrome has already detected that there is an update available, a golden banner will be displayed. Click the "Update Extension" button
  • Refresh any tabs where you were using PixieBrix

Option 3. Manually Check for updates

  • Open the PixieBrix browser extension. From https://app.pixiebrix.com click “Open Browser Extension"
  • Click the Settings item in the sidebar
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  • Scroll to the bottom of the page and click the "Check Updates"
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  • Refresh any tabs where you were using PixieBrix

Reloading the extension

To reload the extension:

  • Open the PixieBrix browser extension. From https://app.pixiebrix.com click “Open Browser Extension"
  • Click the Settings item in the sidebar
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  • Scroll to the bottom of the page and click the "Reload Extension" button
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  • Refresh any tabs where you were using PixieBrix