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Troubleshooting

Follow the Team Member Troubleshooting Guide

Depending on the problem, the solution may be available in the Team Member guide:

Check User Error Telemetry

From the Team Admin page, select the user experience problems and view the "Error Telemetry" tab.

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The error telemetry is currently verbose, e.g., reporting cancellations as errors. Some of the events you see might not be causing the problem the team member is experience

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Check the User Extension and Deployment Package Version

From the deployment detail page, view the "Status" tab to verify what version of the deployment and PixieBrix browser extension each user has active

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Replicating the Problem Locally

As a developer, try replicating the problem on your machine

Brick Error Log

To view the error logs for the brick, open the extension and select the Brick from the "Active Bricks" screen.

To view the verbose logs (from all levels), select "DEBUG" from the log level dropdown

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You can refresh the available log messages without reloading the page by clicking "Refresh"

Browser Developer Console

If the error does not appear in the Brick Error Log, open your browser's console log

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The console will also shows messages/errors from the host page and any other extensions you have installed

To only show messages from the PixieBrix extension, check "Selected context only" from the Console settings

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Then, select top → PixieBrix from the context dropdown

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Additionally, ensure "Verbose" log messages are turned on to get additional context about any error messages

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Check the Service PixieBrix Status Page

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Unless your deployments are using PixieBrix's API proxy or using a team database, user operations are not transmitted through PixieBrix's services, and should not cause degradation of deployed blueprints

Check our Status Page to see if any of our services are experience degraded service

Contact Support

Email PixieBrix support at support@pixiebrix.com